Privacy Policy

Last updated 2026-10-15

This policy explains what data Graydient, Inc. ("Graydient", "we") collects when you visit graydient.ai or use the Graydient GPU cloud, and what we do with it. The short version: we collect what is needed to run the service and bill you, we do not sell your data, and we do not use your uploads or output to train models.

What we collect

• Account details: the email address and name you sign up with, your password (stored hashed) and your two-factor settings.
• Billing: your plan, invoices and payment history. Graydient does not store credit card numbers. Card details are entered on and held by our billing provider, a leading third-party payment company we trust for its security; Graydient never sees your full card number.
• Your content: the prompts you send, the files and models you upload and the images, videos and text the service creates for you.
• Usage and security logs: IP address, browser or client, API calls, render times and errors.
• Support messages you send us.

How we use it

• To provide the service: run your renders, store your files and models, and deliver results to you or your apps.
• To bill you and to answer your support requests.
• To keep the service secure, prevent abuse and enforce the acceptable use section of the Terms of Use, including automated checks for illegal content.
• To email you about your account: receipts, renewal reminders, failed payments and changes to these terms. We do not send marketing email unless you ask for it.

What we do not do

• We do not sell or rent your data.
• We do not train AI models, and we do not use your uploads, prompts or output to train or fine-tune any model.
• We do not publish your content. It is private to your account unless you share it yourself.
• We do not run advertising trackers on graydient.ai.

Who we share data with

• Service providers that help us run the service under contract: our billing provider and its payment partners, who handle card details so that we never store them, hosting and network security, email delivery and affiliate tracking for referred sign-ups. They may only use the data to provide their service to us.
• Authorities, when the law requires it or when a report concerns illegal content involving minors or an imminent threat to someone's safety.
• A buyer or successor, if Graydient is sold or merged, under the same protections.

Cookies

graydient.ai uses the cookies needed to keep you logged in, to remember your language and to protect the site from abuse, and an analytics cookie that counts visits and the pages read so we can see what is useful; those statistics are aggregated and are not tied to your account. The checkout runs on our billing provider's pages, which set their own cookies under their own policy. Embedded videos load from a no-cookie video host.

How long we keep data

• Your content stays while your plan is active and may be deleted after it ends (see the Terms of Use).
• Account and billing records are kept as long as tax and accounting law requires.
• Security logs are kept for up to one year.
• Enforcement records are kept as long as needed to answer legal and payment-network enquiries.

Your rights

You can ask for a copy of the personal data we hold about you, ask us to correct it or ask us to delete your account and data. Write to info@graydient.ai from the address on your account. We answer within 30 days. Deletion requests are reviewed by a person and completed unless we must keep the data for legal, security or billing reasons. You can download your own files at any time while your plan is active.

Where data is processed

Graydient's servers are in the United States and the data centers of its GPU providers. If you are outside the US, your data is transferred there; where the law requires it, we rely on standard contractual clauses or an equivalent safeguard.

Children

You must be 18 or older to use the service. We do not knowingly collect data from anyone under 18, and we close accounts we find to belong to minors.

Changes

We may update this policy. The date at the top of the page shows the current version, and we email account holders about changes that affect how their data is used.

Contact

Graydient, Inc. Email: info@graydient.ai.